FAQ

By adding the product to your basket, you will be asked whether you want to continue shopping or proceed to the checkout. You can add more than one product to your basket at any time. When you are ready to checkout, follow the checkout process.

When you check out, you will be offered the choice to pay with your debit/credit card or to checkout using PayPal.

You may need to tick the box to accept our Terms and Conditions and then you will be taken to the payment site to complete your order.

You can pay using any of the following:

• Visa and MasterCard credit cards
• Visa Debit, Visa Electron, Maestro, and Mastercard debit cards
• American Express charge card
• PayPal

All international orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country.
These charges vary and must be paid by the recipient of the parcel.

If you have any questions related to customs charges, please contact your local customs office.

Unfortunately, once your order is complete, you can no longer add items, or change your order. If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we’ll be happy to refund you the additional delivery charge.

You should be able to cancel your order within 24 hours of placing your order, but sometimes our warehouse is really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it.
However, you can return the parcel to us as long as it is as not been opened. Non-EU and Non-US orders are final and cannot be canceled, returned, or refunded.

This does not affect your statutory rights.

We can’t always work out why some people have some problems with websites and others don’t, it has a lot to do with how up-to-date your operating system and browser are, or what browser you’re using.

Sometimes it helps just to close the browser and reload it.

You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues. Don’t worry if you’re not technically minded and are unsure about the above; CONTACT US and give us as much information as you can and our Customer Services Team will try their best to help you.

We’re not able to specify why card payments fail as the payment process involves both our systems and your bank. In the first instance, you should double check you’ve entered all the details correctly, that you are using a card that has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.

If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.

We’re not able to specify why card payments are declined as the payment process involves both our systems and your bank. In the first instance, you should double check you’ve entered all the details correctly, that you are using a card that has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security. If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.

Shopping online should always be as secure as shopping in-store; your privacy is important to us. We will only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances clearly stated in our Privacy Policy, which can be found on our Terms and Conditions page.

Your promotion code may have expired. Please check the validity dates and times of the promotion code you are trying to enter. You may have entered the incorrect promotion code. Please check that you have entered the correct code for the country to which you are having your order delivered. You may not have spent the minimum required to activate the promotion.

Please check the promotion terms and conditions to see if your order qualifies. Sometimes there may be a different minimum spend for different countries. Always check that your discount has been applied to your order before you complete your order as we cannot apply the discount to your order after the order is complete.

We protect any personal information you provide on a secure server. We also operate a current standard secure SSL encrypted payment system, so you can be sure your orders are being processed safely.<br/><br/>When in the checkout, you’ll see a choice of banking services who use secure certificates, confirming your data is safe.

Depending on which browser you are using, this can be accessed by clicking on the padlock symbol in the address bar (Microsoft Internet Explorer, Google Chrome, Apple Safari.